Generic & Non-Instructed Advocacy

Advent Advocacy provides Generic Advocates trained in supporting people with a range of day-to-day matters. We work with people who may have difficulties being involved in decisions that affect them, such as those with learning difficulties, physical health problems, mental health problems, acquired brain injury and dementia. The key theme underpinning all activities undertaken as part of our advocacy provision is unconditional positive regard, empathy and empowerment.

What can a Generic Advocate help with?

Generic Advocates serve as independent professionals within care settings. They ensure that service user views are not overlooked. The Generic Advocate can represent individuals at important meetings and can support people to represent themselves effectively in these meetings by assisting with agenda points, opening statements and probing questions.

Expanding channels of communication between service users and the care provider is another key facet of Generic Advocacy. Our advocates offer varied opportunities for service users to engage. This may be on a confidential one-to-one basis, as a collective through monthly forums, with family or any members of their treatment team.

Matters raised will be advocated in an appropriate manner, and with the input of the service users. This includes attendance at relevant meetings to privately discussing problems with select members of staff or management.

Our Generic Advocacy is person-centred and client-led. We provide multifaceted support to service users to be effective at whatever stage of their journey they find themselves. For example, Generic Advocates can assist with legal matters, finances and decision-making regarding future placements. A Generic Advocate can liaise with doctors, nurses, social workers and anyone involved with service users’ care and treatment to ensure that all professionals are aligned with the individual.

A Generic Advocate can support people to make complaints, collectively or individually. Our Generic Advocates will always put the needs of service users first and approach complaints with an outcome-orientated mindset. We communicate with care providers with the utmost respect and professionalism in these matters, promoting a cohesive, cooperative atmosphere and understanding the importance of this working relationship toward achieving our common goal – the satisfaction and well-being of the service users.

Our advocates provide non-instructed advocacy where appropriate.

What is Non-Instructed Advocacy?

Some people are unable to explain their views, wants and wishes to their advocate. Individuals who have trouble in formulating or expressing their opinions are at a greater risk of being excluded from decision-making processes. Non-Instructed Advocacy can play an important role in ensuring rights and equalities.

Non-Instructed Advocacy models have been developed to support and advocate for individuals even when it may not be possible to obtain clear instruction from that person as to how they would like their fundamental rights, needs and choices to be promoted.

For people with communication difficulties or people who lack capacity, non-instructed advocacy is an effective way for an advocate to represent the person’s views and preferences to decision makers.

For more info about our advocacy services please contact us