Advent Advocacy has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.
To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. It is good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.
Derek Shirtliffe Clinical Director of Advent Advocacy said,
“We are delighted that the assessors found many positive aspects of our service and were able to comment on the outstanding training, CPD and everyday support given to our advocates. The assessment noted that our service enabled empowerment of service users with clarity of purpose and independence. The excellent relationships we have with service providers was noted and how this translates into good outcomes for service users. Working with the assessors was a reflective experience that enabled our service to grow and further refine well established systems”
Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:
“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”
Originally developed by Action for Advocacy (A4A), the Department of Health funded NDTi to review and revise the QPM in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met. It is available to organisations providing independent advocacy in England, Wales and Northern Ireland. Further information can be accessed and applications can be made via www.qualityadvocacy.org.uk.
Notes to editors
- The National Development Team for Inclusion (NDTi) is a not-for-profit social change organisation promoting inclusion and equality for people who risk exclusion and need support to lead a full life. It has a particular interest in issues around age, disability, mental health and children and young people. Further information is available online at ndti.org.uk.
About Advent Advocacy
Advent Advocacy is a nationwide advocacy service providing Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Care Act Advocacy, Children’s and Young peoples Advocacy, Generic Advocacy, Independent Advocacy for Individuals with Learning Disabilities and Non-Instructed Advocacy services.
We pride ourselves on being from being different to any other provider.
What makes us different?
We provide a non-adversarial approach. We believe an adversarial approach can be detrimental to the therapeutic alliances, which service users and service providers have developed. Advent Advocacy strongly believes this way of advocating will not compromise our ability to represent our service users. We offer an equitable service that is without judgment or prejudice and this enables the service user to continue to work with the care team, thus facilitating independence, self-advocacy and cohesiveness in a safe environment.
Along with our ethos of a non-adversarial approach we work with commissioners, service providers and service users to offer a truly flexible advocacy service that adapts to the environment we are working in.
We are a quality assured service, committed to attaining and maintaining the highest level of service provision, encouraging regular and ongoing appraisal and satisfaction data from both service users and providers.
We provide quality assured reporting structures, which enable the recording of our activities and assist service providers to identify trends and areas of need.
Advent Advocacy has had multiple citations in inspection reports completed by external auditors, which acknowledge the quality of our advocacy service.
Advent advocacy can be contacted:
Second Floor East
01325 776 554