Advent Advocacy provides Generic Advocates trained in supporting service users with a range of day-to-day matters. We work with people who may have difficulties being involved in decisions that affect them, such as those with learning difficulties, physical health problems, mental health problems, acquired brain injury and dementia. The key themes that underpin all activities undertaken as part of our Generic Advocacy provision are unconditional positive regard, empathy and empowerment.
Generic Advocates serve as independent professionals within care settings and ensure that service user views are not overlooked. The Generic Advocate may operate as a mediator between care providers and service users, representing individuals at important meetings or supporting service users to represent themselves effectively in these meetings by assisting them with agenda points, opening statements and probing questions.
Expanding channels of communication between service users and the care provider is another key facet of Generic Advocacy. Our advocates will offer varied opportunities for service users to engage with them; on a confidential one-to-one basis, as a collective through monthly forums, with family or any members of their treatment team. Matters raised will be advocated in an appropriate manner, and with the input of the service users. This includes attendance at relevant meetings – such as Clinical Governance or Ward Rounds – to privately discussing problems with select members of staff or management.
Our Generic Advocacy is person-centered and client-led. We provide multifaceted support to service users so as to be effective at whatever stage of their journey they find themselves, including assistance with legal matters, finances and expressing their wants and wishes regarding future placements. The Generic Advocate will liaise with doctors, nurses, social workers and anyone involved with service users’ care and treatment to ensure that all members are aligned with the individual.
The Generic Advocate can support service users to make complaints, collectively or individually, using effective and agreed protocol in-line with the care provider and care provider’s policies and procedures. Our Generic Advocates will always put the needs of service users first and approach complaints with an outcome-orientated mindset. We communicate with care providers with the utmost respect and professionalism in these matters, promoting a cohesive, cooperative atmosphere and understanding the importance of this working relationship toward achieving our common goal – the satisfaction, happiness and well-being of the service users.
Our advocates provide non-instructed advocacy where appropriate.
Not every person is able to explain their views, wants and wishes to their advocate. Individuals who experience difficulty in formulating or expressing their opinions are at a greater risk of being excluded from decision-making processes. Non-instructed advocacy can play an important role in ensuring rights and equalities.
Non-instructed advocacy models have been developed to support and advocate for individuals even when it may not be possible to obtain clear instruction from that person as to how they would like their fundamental rights, needs and choices to be promoted.
For people with communication difficulties or who lack capacity, non-instructed advocacy is an effective way for an advocate to represent the person’s views and preferences to decision makers.
For more info about our advocacy services please contact us